When you share your information with Criex, you place your trust in us — and protecting that trust is our foremost responsibility. On this page, we clearly explain what data we collect, why we collect it, and how we store it.
The six core principles we follow to keep your data protected
Criex never sells your personal information to third parties. Your data is used solely to improve the services we provide to you.
All your data is secured with bank-grade AES-256 encryption — both in transit and at rest.
Only the minimum necessary information is collected. Criex does not retain any data that isn't essential.
You may view, correct, or request deletion of your information at any time.
Once no longer needed or legal obligations are fulfilled, your data is securely deleted.
Only those Criex staff members who genuinely need access to your data are permitted to view it.
This Privacy Policy applies to the Criex website, app, and all associated services. We want you to understand it clearly — so plain, straightforward language has been used in place of complex legal terminology.
When you register, play games, make a deposit, or contact support at Criex, certain information is naturally generated. This Privacy Policy sets out exactly what we do with that information.
This policy applies to all users in Bangladesh and every other country where Criex operates. By using any Criex service, you are deemed to have accepted this policy.
Criex treats your privacy as a fundamental right — not a business perk. That's why we are committed to being fully transparent at all times.
Criex collects two types of information — what you provide directly and what is generated automatically.
| Data Type | What's Included | Why It's Needed |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport number | KYC Verification & Age Confirmation |
| Contact Information | Email address, phone number, and postal address | Account & Transaction Notifications |
| Financial Information | Payment method, transaction history | Deposit & Withdrawal Processing |
| Gaming Data | Bet history, wins and losses, bonus usage | Service Improvement & Promo Customisation |
| Device Information | IP address, browser, and operating system | Security & Fraud Prevention |
| Cookie Data | Sessions, Preferences & Browsing Patterns | User Experience Improvement |
Criex never stores your password, full payment card number, or biometric data.
Criex collects information in several ways. Every method is transparent and based on your informed consent.
Your explicit consent is obtained before any data is collected. You may withdraw your consent at any time.
Criex uses your information for the following purposes — and only these purposes:
With your permission, we send you new offers, bonuses, and updates. You can opt out of these notifications at any time.
Criex does not sell your data. However, it may be shared on a limited basis with trusted parties under specific circumstances:
Your data is never sold or shared with advertising companies or data brokers. Under any circumstances.
Criex uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
Non-essential cookies can be disabled through your browser settings, though some features may become limited as a result.
Criex protects your data using industry-leading security technology. Our security framework operates on multiple layers:
In the rare event of a security breach, we are obligated to — and will — notify affected users within 72 hours.
Criex believes you have full ownership of your personal data. Each of the rights below can be exercised at any time:
To find out what information Criex holds about you, submit a request through our support team.
To correct inaccurate or outdated information, use Account Settings or contact Support.
You may request account closure and deletion of your data — unless a legal obligation requires us to retain it.
You have the right to object to the processing of your data for specific purposes.
You may request a copy of your data in a machine-readable format.
You can withdraw your consent to marketing communications or optional data collection at any time.
Criex's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.
If we become aware that a minor has registered on Criex, we immediately close that account and permanently delete all associated data.
If you suspect your child is using Criex, please contact our support team immediately. We will act promptly.
Criex does not retain your data beyond what is necessary. Different retention periods apply depending on the type of information:
When data reaches its retention limit, Criex automatically deletes it securely and permanently — no request needed.
Criex may update this Privacy Policy when necessary. If changes are made, we will:
We recommend checking this page periodically to stay informed of any updates.
For any privacy-related questions, complaints, or requests, please contact the Criex support team. We typically respond within 48 hours.
Criex has a dedicated Data Protection Officer (DPO) who oversees all privacy-related matters. You can reach them by mentioning "Privacy" when contacting us via support chat.
Visit these pages for more information