Criex Terms & Conditions — What You Need to Know Before Using the Platform

In these Terms & Conditions, "Criex", "we", and "platform" refer to criex.bio and all related services. "User", "you", and "member" refer to any individual registered on Criex.

These terms apply to all users in Bangladesh and every other country where Criex operates. Using any Criex service automatically makes these terms applicable to you.

To create an account on Criex, you must provide accurate and truthful information. Criex reserves the right to close any account registered with false or incorrect details at any time.

• Each individual may hold a maximum of One may keep the account.
• Multiple accounts using the same phone number, email address, or payment method are not permitted.
• It is the user's responsibility to keep their account login details confidential.
• Accounts may not be transferred or sold to another person.
• Any suspicious activity must be reported to Criex support immediately.

Criex strictly enforces an 18+ policy. Age verification may be required at registration or before processing a withdrawal.

Deposits on Criex can be made via bKash, Nagad, Rocket, and bank transfer. Minimum deposit amounts and limits are displayed on the deposit page.

• Only deposit from a payment account registered in your own name.
• Deposits made through third parties are not accepted.
• After a deposit, your balance is typically updated within 5–15 minutes.
• If a deposit is delayed due to technical issues, contact Support with proof of payment.
• Any deposit suspected of money laundering may be subject to verification.

You can withdraw your winnings from Criex — subject to certain conditions. All withdrawal requests are verified and are typically processed within 5–30 minutes.

• KYC verification is mandatory for withdrawals (national ID card or passport).
• Withdrawals will only be processed to the same payment method used for the deposit.
• Winnings from bonuses are subject to wagering requirements before withdrawal.
• A maximum daily withdrawal limit applies; VIP members are entitled to a higher limit.
• Additional verification may be required for suspicious transactions.

Criex regularly offers various bonuses and promotional deals. However, each bonus comes with specific terms that must be followed.

• Welcome Bonus: For new members only, on the first deposit. Can be claimed once.
• Wagering Requirement: A specified multiple of the bonus amount must be wagered before withdrawal.
• Bonus Validity: Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• Maximum win from bonus: Some bonuses may have a maximum win cap.
• Game Restrictions: Bonus bets may not be applicable in certain games.

The following activities are strictly prohibited on Criex and will result in serious consequences:

• Playing using bots, scripts, or automation software.
• Attempting to manipulate game outcomes.
• Claiming the same bonus more than once.
• Unauthorized access to another user's account.
• Laundering money or channelling illegal funds through Criex.
• Attempting to hack or breach the Criex system.
• Operating an account under a false identity.

Criex reserves the right to suspend or permanently close any account — without prior notice — under the following circumstances:

• In case of Terms & Conditions violations.
• If suspicious activity is detected on the account.
• If evidence of providing false information is found.
• In cases where age verification fails.
• To comply with legal requirements.

Users may close their account at any time by contacting Support. Any withdrawable balance can be taken out before closure.

As a gaming platform, Criex is not liable for the following:

• If a game is interrupted due to loss of internet connection.
• For transactions delayed due to errors on the part of third-party payment services.
• If login credentials are leaked due to the user's own negligence.
• When services are disrupted due to natural disasters or government directives.

Criex believes gaming should be about entertainment — not financial pressure. That is why we are fully committed to responsible gaming.

• Set your own daily, weekly, or monthly deposit limits.
• Keep your session limits and loss limits active.
• Use the self-exclusion feature whenever you need it.
• If you're experiencing gambling-related issues, reach out for help through Criex Support.

For more details, visit our Responsible Gaming Page View.

Criex takes the protection of your personal information very seriously. Any data we collect is used solely to improve our services and ensure platform security.

• Your personal information is never sold to any third party.
• Information is not shared with authorities except where legally required.
• You have the right to correct or delete your personal data.

For more details, visit our Privacy Policy Page View.

If you have a complaint, please contact the Criex support team first. We aim to resolve issues within 24 hours.

• Instant support is available via live chat.
• You may send a detailed complaint via email.
• Criex's decisions are final and binding.
• In the event of a dispute, the right to appeal to Criex's licensing authority is reserved.